NEXT GENERATION CUSTOMER INTELLIGENCE

Features

Discover hidden insights in customer feedback and complex qualitative data. SUMMETIX uses proprietary Argument Mining and large language models to discover patterns and trends that will change your business.

Reduce customer feedback

In the first step, customer feedback is reduced to the core information, i.e. meaningful statements about specific error patterns, but also the strengths of a product.

Cluster similar statements

In the next step, similar groups of such statements are combined into clusters containing repeatedly mentioned product problems and strengths.

Generate insights

Correlate – Which anomalies arise?
Clusters are correlated with customer feedback metadata like a production date, a product line, or sales market.

Quantify – How much does this issue cost?
Instead of NPS, we use calculate non-recommendations and resulting churn to help you prepare specific actions for product development and improvement.

Explore – What can I learn from the results? 
We use the power of generative AI to answer any other questions you might have, based only on true feedback which can be traced back.

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Filter Arguments

Highlight the most insightful arguments

less data required for meaningful Gen AI
0 %

Aggregate Insights

Logically group meaningful arguments

faster than humans without compromising quality
0 x

Detect Anomalies

Automatically detect anomalies ahead of time

months earlier than current methods
> 0

Start now with your personal demo version

Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how Summetix can be utilized to enhance and innovate your Customer and Product Experiences throughout your organization.